Before you go
Make sure your mobile phone will work in the country you’re travelling to. If your mobile phone works in the UK it will work anywhere in the EU, as well as many other countries.
Don’t forget to take your charger and travel adapter with you before you go on holiday.
If you are on pay as you go, don?t forget to top up before you leave.
Charges Abroad
Most of the time when you go to a country in Europe you will find there are several network providers and there can be different call charges that are applicable depending on which network provider you connect to. To find out how much calls cost when you are connected to any of the networks in the European country, it is advised to to visit ‘best roaming fares’ from GSM Europe.
Customers may find that their service provider has barred them from overseas use. This barring can usually be removed by telephoning the Customer Services of their network provider.
Voicemail
For all networks you may have to contact their customer services to enable voicemail abroad.
Phoning home from abroad
To call phone numbers from abroad, including mobiles, you?ll need to replace the first ?0? of the number with a country code - this is a ?+? sign and the country?s number. The UK?s number is ?44?.
Your Network
Because much of the information above depends upon your specific network operator, we have provided a guide below with helpful advice for all the major mobile phone providers.
Orange
Pay as you go
If you are on pay as you go your phone is already set up and you will not need to make any changes.
Monthly Tariff
If you pay monthly, you will need to contact Orange at least 24 hours before your departure on 150 from your mobile or 07973 100 150 from any other phone to ensure it is set up for use abroad. More information on using your Orange phone abroad including costs and coverage
Virgin Mobile
Pay as you go
If you are on pay as you go your phone is already set up and you will not need to make any changes.
Monthly Tariff
If you pay monthly you can use your mobile in over 160 countries. If you’re new to Virgin Mobile you are required to of paid 3 monthly bills or added a deposit of
